国家开放大学2024年春季学期期末统一考试 民航商务英语试题

试卷代号：23881

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2. 仔细阅读题目的说明，并按题目要求答题。所有答案必须写在答题纸的指定位置上，写在试题上的答案无效。

3. 用蓝、黑圆珠笔或钢笔(含签字笔)答题，使用铅笔答题无效。

一、单项选择题(本题共20小题，每小题2分，共40分。请在给出的选项中，选出最符合题目要求的一项)

1. Please get you passport ready.The(移民局官员)will check it when you disembark. ( )

A. immigration officer

B. Immigrating officer

C. Emigration officer

【标准答案】A

2. Please take the (摆渡车)after landing,it will take you directly to the Arrival Hall.( )

A. Lorry

B. transit bus

C. Transport bus

【标准答案】A

3. Please take the transit bus after landing,it will take you directly to_(进港大厅).( )

A. the Arrival Hall

B.the terminal hall

C. the terminal building

【标准答案】B

4. Please make sure to take all your handbag and personal belongings when you (下机).( )

A. Disembark

B.took off

C. get on

【标准答案】A

5. I will write down the hotel's name in Chinese and then you can show it to the taxi driver. He will take you there.( )

A.Over

B.up

C.off

【标准答案】A

6. Passengers _have not yet checked in please come to the Air China counter. ( )

A. who

B.whom

C. whose

【标准答案】A

7. Atention please, Air China Flight 911 is now _ checked in should do so now at counter 14.( )

A. Closing

B. closed

C.closes

【标准答案】A

8. Passengers for this flight who have not _ checked in should do so now at counter 14.( )

A.Yet

B.already

C.still

【标准答案】A

9. China Flight 411 to New York now closing _ gate 14.( )

A. In

B. on

[C.at](C.at)

【标准答案】A

10. Attention, please passengers bound for Los Angeles on flight MU 583, your flight will be _ in 15 minutes.( )

A. Board

B.boarding

C.boarded

【标准答案】B

11. Once the passenger repeats his concerns, so you are sure that you are right _ the issue.( )

A. Addressing

B. addressed

C. addresses

【标准答案】B

12. I'm terribly sorry to hear that you are dissappointed _ our service today.( )

A. with

B. on

C.on

【标准答案】A

13. I agree that it is not acceptable _ for such a long time.( )

A. to be kept

B. to be keep

C. to keep

【标准答案】A

14. I'm very sorry that we didn't get the _ food to you on time. Especially since it is caused these problems. ( )

[A.in](A.in)-flight

B. on-flight

C. within-flight

【标准答案】A

15. I'm very sorry that our in-flight service today has not _ your expectations.( )

A.meet

B.met

C. meeting

【标准答案】A

16. If you would like to read, an _ reading light is available at your seat.( )

A. Alone

B.individual

C. personal

【标准答案】B

17. If you wish to use blanket. please fasten seat belt _ your seat.( )

A.on

B. over

C. around

【标准答案】B

18. Please be advised that duty Free items bought at airports or onboard may be carried in _ bag a company buy a recept of purchase. ( )

A. sealing

B.seal

C. sealed

【标准答案】C

19. All transit passengers,may I have your attention,please. We have a video on your _ we hope it helps.()

A. Transiting

B.transit

C. transport

【标准答案】B

20. According to local government quarantine requirements, all incoming aircraft must be sprayed for_.()

A. Disinfetion

B.infection

C.clean

【标准答案】A

二、多项选择题(本题共10小题，每小题2分，共20分。请在下列每小题出的选项中，选出符合题目要求的两个或两个以上选项。多选、漏选、错选均不得分)

21. 目前我国境内的免税店主要有以下( ).

A.口岸免税店

B.运输工具免税店

C.外交人员免税店

D.出国人员外汇免税商店

【标准答案】ABCD

22. 韩国免税店购物需要提供()。

A.护照

B.回程机票

C.发票

D.身份证

【标准答案】AB

23. 联检单位未到乘客不能下飞机,联检单位指的是( )

A. The Customs

B. The immigration

C. The quarantine

D.check in group

【标准答案】ABC

24. 飞机到港后往往以下三项设施/设备为旅客服务()。

A. Air steps

B. air bridge

C. transit bus

D. private cars

【标准答案】ABC

25. 飞机排队等待起飞而延误,可以用以下哪两个词汇向外国朋友表达()。

A. Delay

B. congestion

C.clog

D.jam

【标准答案】AB

26. "Would you like something to drink? Today we have_ _."()

A. Orange juice

B. mineral water

C. Champagne

D.vinegar

【标准答案】AB

27. "Would you care for a newspaper. We have ___ and ___"()

A. economic daily

B. China Daily

C.Bible

D. Reader

【标准答案】ABC

28. Related to or resulting from alcohol including ( )

A.Wine

B.white wine

C.spirits

D.beer

【标准答案】ABCD

29. Auspicious means the quality of being or ( )

A. Pleasant

B. attractive

C. agreeableness

D.malicious(恶意的)

【标准答案】ABC

30. "To assist" means to give ___ supplement(补充),especially as a subordinate(从属)or .( )

A. Help

B. support

C.need

D.dare

【标准答案】AB

三、判断题(本题共15小题，每小题2分，共30分。以下叙述中，你认为正确的写"T"，错误的写"F")

31. "The audio insensitive passenger"可译为:对声音不敏感的乘客。()

【标准答案】T

32. "Let's go over what happened.""Please tell me why you are upset."这两句话是我们认真聆听乘客的意见做好了铺垫。()

【标准答案】T

33. "调整心态"要求:You set aside any feelings you might have that the Situation isn't your fault.()

【标准答案】T

34. "Listen carefully."在处理特殊情况时就必须采用的。()

【标准答案】T

35. 处理好与顾客的纠纷的准则是:Repeat their concerns.show empathy and acknowledge anger and apologize. ()

【标准答案】T

36. 16/11指的是11月16日起飞行。()

【标准答案】T

37. CG代表的是货班。()

【标准答案】T

38. 上海航空股份有限公司的代码是FM。()

【标准答案】T

39. 厦门航空有限公司的代码是MF。()

【标准答案】T

40. 中国联合航空有限公司的代码是KN。()

【标准答案】T

41. 根据日本的检疫规定,旅客不能携带土壤、带土壤的植物,病虫、稻草、稻谷和新鲜水果蔬菜入境。()

【标准答案】T

42. 根据澳大利亚的检疫规定。要在旅客入境卡中申报所有的食品。()

【标准答案】T

43. "飞机上供水系统故障"用英语可以这样说:"Water supply system failure."()

【标准答案】T

44. 在飞机上"暂停服务",英语可以这样说:"Suspension of cabin service."()

【标准答案】T

45. 世界消费者权益日是3月15日(World Consumer right Day)()

【标准答案】T

四、机舱广播翻译题(英译汉)(本题共1小题，每小题10分，共10分)

46. (机舱内做着陆前的安全提示Prior to Landing)

Ladies and Gentlemen,

As the outside temperature is relatively high,we suggest you to take off you coat when you disembark.

As we prepare for landing, please return your seat back to the upright position, secure your table and footrest, open the window shades and make sure that you seat belt is securely fastened. All electronic devices must be switched off at this time. You must not turn on your mobile phones until the cabin doors are open.

【标准答案/参考译文】

由于舱外温度相对较高，建议您下机时适当脱下外套。飞机正准备着陆，请您将座椅靠背调直，收好小桌板及脚踏板，打开遮光板，并确认安全带已扣好系紧。此时请关闭所有电子设备，在机舱门开启前，请勿打开手机电源。