国家开放大学2023年秋季学期期末统一考试 国际商务礼仪试题（含答案）

试卷代号：23981　　考试时间：2024年1月

注意事项

1. 将你的学号、姓名及考点名称填写在试题和答题纸的规定栏内。考试结束后，把试题和答题纸放在桌上。试题和答题纸均不得带出考场。待监考人员收完试题和答题纸后方可离开考场。

2. 仔细阅读题目的说明，并按题目要求答题。所有答案必须写在答题纸的指定位置上，写在试题上的答案无效。

3. 用蓝、黑圆珠笔或钢笔（含签字笔）答题，使用铅笔答题无效。

第一部分 判断题（每题2分，共30分）

1. When someone is late for a meeting, you should hold up the meeting until they arrive.

标准答案：F

2. If a talkative coworker comes by, stand up when that person arrives, and stay standing.

标准答案：T

3. Eye contact is a positive means of projecting confidence, honesty and good intentions.

标准答案：T

4. Quality management practices do not recognize that all people are our clients.

标准答案：F

5. If it is raining, the driver (whether man or woman) should offer to walk to the car and drive it back to where the sheltered passengers are waiting.

标准答案：T

6. The first rule of etiquette is that the other person feels comfortable.

标准答案：T

7. Traditional etiquette rules state that when walking on a sidewalk, the man always walks on the outside, or curbside, of a woman.

标准答案：T

8. Depending on the size of the community,there is a big difference in how strangers make eye contact.

标准答案：T

9. When you introduce two people, look first to the person you consider to be more important.

标准答案：T

10. Shaking hands is a wonderful opportunity to connect with other people.

标准答案：T

11. A general guide of professional dress is to wear clothes that are somewhat similar to those who are one step above you.

标准答案：T

12. In term of etiquette, being comfortable means being confident.

标准答案：T

13. Negative body language can turn people away as quickly as a smile can engage them.

标准答案：T

14. No matter how simple a meeting is, an agenda is imperative.

标准答案：T

15. There is no difference between those individuals who break the rules and know they are breaking them versus those who break the rules and do not know they are breaking them.

标准答案：F

第二部分 选择题（每题2分，共20分）

16. In a western restaurant, how are you supposed to eat soup?

A. Dip the spoon away from you.

B. Tip the soup into your mouth.

C. Sip the soup noisily to enjoy it.

D. Pick up the bowl and drink from it.

标准答案：AB

17. What should you do when someone comes to your office to see you?

A. You have to give away your precious time to visitors even when you are busy.

B. Give your whole attention to that person.

C. Make solid eye contact with that person.

D. Shuffle papers or talk on the telephone if you are busy.

标准答案：BC

18. How do you give your work life the quality of your personal life?

A. Dress comfortably.

B. Be punctual.

C. Be critical.

D. Offer privacy.

标准答案：BD

19. When talking with international visitors, what topics are considered sensitive?

A. National attractions.

B. Religion.

C. Politics.

D. Sports.

标准答案：BC

20. Which of the following are considered the proper ways of using a napkin?

A. Place the napkin on your lap with one fold toward your knees.

B. Take the napkin out to your side and shake it before placing it on your lap.

C. Tuck the napkin in at your neckline to protect your tie or shirt.

D. If you need to leave the table during the meal,place the napkin in your chair.

标准答案：AD

第三部分 简述题（每题6分，共30分）

21. 为什么说礼仪具有成本效益?

标准答案：礼仪有成本效益指的是礼仪提高了工作场所的生活质量，有助于提高员工的工作热情，美化公司形象，从而在创造利润方面发挥重要作用。另一方面，负面的行为，无论是出于自私、粗心还是无知，都有可能使一个人失去晋升的机会，甚至丢掉工作。

22. 在吸烟前，先问周围的人Do you mind if I smoke?是否就足够礼貌了?

标准答案：先问周围的人，当然很礼貌。在工作场合，例如在公司的会议上，或是与客户会谈时，还有就是在人多拥挤的地方，就不用费心去问这个问题了，干脆别抽，等一会儿换个地方去抽就是了。

23. 安排会议时，需要考虑哪些问题?

标准答案：什么日期和时间对大多数人来说是方便的？哪些人是必须参会的主要人员？哪些人是必须参会的非主要人员？能否预定到会场及会场设施？会场需要哪些视听辅助设备？会议期间是否提供茶点？会议有哪些主要议程？

24. 在工作环境中，使用手机的基本礼仪是什么?

标准答案：在办公室，要把铃声调成静音或震动；在会议中，要把手机调成静音；如有重要的电话，要到僻静之处接听，避免影响其他同事的工作。

25. 就餐时，美国人与英国人在使用刀叉方面有什么不同?

标准答案：一般来说，人们左手拿叉，右手拿刀，用叉子叉住食物，用刀切下小块。然后，美国人通常会把刀放下，把叉子从左手换到右手，再用叉子将食物送入口中。而英国人则不换手，直接用左手握叉，将食物送入口中，刀依然在右手中。

第四部分 实践题（20分）

26. 结合你的日常观察，说一说在你的工作环境中，人们是如何介绍他人相互认识的。如果被介绍的双方的年龄、地位、性别等等有所不同，那么介绍的顺序是怎样的？结合本课程所学，谈谈你的看法。

标准答案：要求学生就这一话题阐述教材中的观点，并与现实观察做比较，阐述现实与教材内容的相同之处和不同之处。在评分时，不要求学生将教材中某一话题的要点全部列出，仅列出与其观察相关的要点即可。做到这一步，即可给12分。如能对观察到的现实状况加以分析，且阐述清晰、逻辑清楚、见解独到，可获得更高分数。这一部分未设字数限制，答题以阐述透彻、语言简练为宜。