2026-03-09
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国家开放大学2024年秋季学期期末统一考试 国际商务礼仪试题
试卷代号:23981
2025年1月
注意事项:
1.将你的学号、姓名及考点名称填写在试题和答题纸的规定栏内。考试结束后,把试题和 答题纸放在桌上。试题和答题纸均不得带出考场。待监考人员收完试题和答题纸后方 可离开考场。
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3.用蓝、黑圆珠笔或钢笔(含签字笔)答题,使用铅笔答题无效。
第一部分 判断题(30分,每小题2分)
There are fifteen statements in this section. Mark the statements True (T) or False (F) according to what you have learned in this course.
Common courtesy is genderless.
答案：T
Direct eye contact between professionals is considered rude and makes people feel uncomfortable.
答案：F
[3.Do](3.Do) not make abig show of it when opening thedoor for anyone.
答案：T
In a restaurant,always talk softly to your server,as if you were sharing a secret.
答案：T
Negative body language can turn people away as quickly as a smile can engage them.
答案：T
When people shake hands,threeshakes seem to be about right,but a lingering handshake is necessary to indicate you are comfortable with the person.
答案：F
7.When you introduce two people,look first to the person you consider to be more important.
答案：T
We can gain a level of confidence knowing the basic rules of etiquette.
答案：T
Outside visitors to our company, of course, are potential clients,but people within our own organization should not be considered our clients.
答案：F
One of thebasic rules of appropriate professional attire is to learn the corporate climate.
答案：T
11.If you are trying to open the door for somebody else,think ahead and try to position yourself to open the door easily.
答案：T
Good manners allow you to gain personal confidence,and also play a major role in generating profit.
答案：T
If the driver is a woman,she should not open the door for the passengers.
答案：F
If coworkers contribute on a project, put their names in print as participants.
答案：T
Negative behavior can cost a person a promotion, even a job.
答案：T
第二部分 选择题(20分,每一个正确答案2分)
There are five questions in this section. Each question has one or more than one correct answer. Select the correct answer or answers.
16.Why is lunch an excellent time to accomplish a good deal of work?
A. Because you are away from the usual interruptions.
B. Because the atmosphere in a restaurant sets a different mood.
C. Because you can have the whole table to yourself in a restaurant.
D. Because working while eating is a new fashion.
答案：AB
What is the general guide to professional dress?
A. Dress similar to those who are one step above you.
B. Always dress as formally as possible.
C. Wear comfortable clothes to make clients feel easy.
D. Keep your shoes in good condition.
答案：AD
Which of the following questions are open-ended questions?
A. Who have you talked to, and what did you learn?
B. How did you get here?
C. How are you today?
D.Did you come in the same vehicle as the Browns?
答案：AB
How do you give your work life the quality of your personal life?
A. Dress comfortably.
B. Be punctual.
[C.Be](C.Be) critical.
D. Offer privacy.
答案：BD
In a western restaurant,how should you signal to the waiter that you are ready to order?
A. Call the waiter out loud.
B. Snap your fingers to the waiter.
C.Close the menu.
D. Place the menu off to the side.
答案：CD
第三部分 简述题(30分,每小题6分)
根据本课程所学,简述下列问题(中文答题):
21.如何理解谚语"When in Rome,do as the Romans do."?
答案：在访问其他国家时，要入乡随俗。要注意观察当地人的生活习惯，尊重当地人的生活方式。不要张扬，注意别人对我们言行举止的反馈，适时调整自己的行为，避免留下负面印象。轻声说话，礼貌待人，放慢脚步，选择适度的出行方式。
22.会议通知或邀请中要包含的五个W指的是什么?
答案：五W指who，what，where，why和when。会议通知要说明此次会议都邀请了谁，议程是什么，会议地址，会议目的（即为什么要开会），以及会议日期和时间。
23.在室内公共场所禁烟处吸烟时,是否只要走出户外就可以了?
答案：在室内公共场所禁烟的地方吸烟时，当然要到户外去，但不是只要出了门就可以了，而是还要与门口保持一定的距离，避免自己呼出的二手烟影响从门口出入的人们。
24.在哪些公共场所不宜使用手机?
答案：图书馆，餐馆，电影院，剧院，医院和博物馆等。在街道上，在公共交通工具上，以及在酒店等的大堂里，也要尽量避免使用手机，如果使用，也要避免大声通话，否则会显得很粗俗，很恼人。
25.在就餐时,如果食物塞牙了,该如何处理?
答案：食物塞牙后，不论是否用手或用餐巾遮挡，都不可用手去扣，也不可当众用牙签去剔。应礼貌地告退，然后到卫生间去处理。
第四部分 实践题(中文答题)(20分)
26.结合你的日常观察,说一说在你的工作环境中,人们是如何送、收礼物的(例如逢年过节 或同事的生日等)。结合本课程所学,谈谈你的看法。
评分标准及参考答案：要求就这一话题阐述教材中的观点，并与现实观察做比较，阐述现实与教材内容的相同之处和不同之处。在评分时，不要求将教材中某一话题的要点全部列出，仅列出与其观察相关的要点即可，做到这一步，即可给12分。如能对观察到的现实状况加以分析，且阐述清晰、逻辑清楚、见解独到，可获得更高分数。本部分未设字数限制，答题以阐述透彻、语言简练为宜。
