2026-02-06
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国家开放大学2025年春季学期期末统一考试 国际商务礼仪试题
试卷代号:23981
2025年7月
注意事项
将你的学号、姓名及考点名称填写在试题和答题纸的规定栏内。考试结束后，把试题和答题纸放在桌上。试题和答题纸均不得带出考场。待监考人员收完试题和答题纸后方可离开考场。
仔细阅读题目的说明，并按题目要求答题。所有答案必须写在答题纸的指定位置上，写在试题上的答案无效。
用蓝、黑圆珠笔或钢笔（含签字笔）答题，使用铅笔答题无效。
第一部分 判断题（30分，每小题2分）
There are fifteen statements in this section. Mark the statements True (T) or False (F) according to what you have learned in this course.
In business settings,traditional gender roles are still commonly observed,with men typically driving and opening car doors for women.
答案：F
When leaving a job, stay pleasant and avoid bad-mouthing your employer.
答案：T
Quality management practices recognize everyone as clients, including both outside visitors and internal staff.
答案：T
If your job requires you to dress casually on designated days, you should ignore your professionalism.
答案：F
It is suggested to avoid using possessive pronouns when introducing coworkers.
答案：T
Meetings are generally considered to demand a lot of time and be costly to businesses.
答案：T
How you handle yourself in a restaurant can significantly influence some hiring decisions.
答案：T
Shaking hands is a wonderful opportunity to connect with other people.
答案：T
Smiling while on the telephone can positively impact others' perception of you.
答案：T
In an elegant restaurant,the waiter will always place the napkin on your lap for you.
答案：F
Learning about office culture is important for avoiding social blunders.
答案：T
Those who consistently show grace and style probably have natural talents, not learned behaviors.
答案：F
Direct eye contact between professionals is considered excellent business practice.
答案：T
Knowledge of business etiquette can provide a competitive edge in the workplace.
答案：T
It is acceptable to send out invitations only a few days before the event.
答案：F
第二部分 选择题（20分，每1个正确答案2分）
There are five questions in this section. Each question has one or more than one correct answer. Select the correct answer or answers.
When interacting with international visitors, which practice(s) should you consider?
A. Observe their body language.
B. Assume everyone is comfortable with handshakes.
C. Watch for nonverbal cues.
D. Greet everyone with a hug.
答案：AC
What should you do when eating soup?
A. Sip the soup loudly to make sure others know you are enjoying it.
B. Dip the spoon away from you and then bring it up to your mouth.
C. Pick up the bowl and drink from it if you are in a Japanese restaurant.
D. Keep the spoon on the plate under the bowl if you pause while eating.
答案：BD
How do you give your work life the quality of your personal life?
A. Dress casually.
B. Be punctual.
C. Be critical.
D. Behave honorably.
答案：BD
Which of the following questions are open-ended questions?
A. Who have you talked to,and what did you learn?
B. How did you get here?
C. Are you having a good time?
D. Did you come in the same vehicle as the Browns?
答案：AB
If you are a smoker and really need to light up,where can you do so?
A. In the office.
B. In the restroom.
C. Outside the buildings.
D. In the designated smoking areas.
答案：CD
第三部分 简述题（30分，每小题6分）
根据本课程所学，简述下列问题。（中文答题）
如何正确地处理餐巾和餐具以表明你已经用完餐？
答案： 当用完餐时，应将刀叉平行放在餐盘上，指向餐盘中心，这表明已经用完餐。同时，不要自行堆放盘子，而是将餐巾放在椅子上，这样既尊重了服务员的工作，又保持了桌面的整洁。
重复对方名字有哪些好处，并举例说明如何有效地重复对方的名字？
答案： 重复对方名字可以让对方感到被重视，并且有助于自己记住对方的名字。例如，可以问对方的姓氏拼写：“John，你的姓氏怎么拼？”或者与自己熟悉的名字联系起来：“我有一个表姐也叫 Barbara。”这样既能确认名字的准确性，又能增强记忆效果。
如果规定上午8:30上班，那么几点到办公室比较合适？为什么？
答案： 应该在规定的上班时间之前十五分钟到二十分钟到办公室，为开始工作做好准备。利用这提前的十几分钟脱掉大衣、倒水、擦桌子，等等。这样，不仅可以按时开始一天的工作，也不会对其他同事产生干扰。
微笑在工作环境中有何作用？
答案： 微笑在工作环境中具有积极的作用，它能够改善消极情绪，增进同事之间的友谊，并增强自尊心。微笑不仅可以在面对面交流时带来积极影响，甚至在电话交谈时也能通过声音传达微笑的感觉。因此，在与他人见面、交谈或打电话时，保持微笑非常重要。
如何与同事保持积极和健康的工作关系？
答案： (1) 尊重他人：确保在工作中尊重每一个人。尊重是维护良好关系的基础。(2) 避免使用表示所有关系的代词，不要用“我的”来描述同事，比如改用“这是在研究部门工作的Mary”来介绍同事，这样可以避免显得专断或不尊重。
第四部分 实践题（20分）
结合本课程所学，谈谈你的看法。（中文答题）
结合你的日常观察，说一说在你的工作环境中，人们是如何应对十分健谈的同事的。如果有同事来到你的办公室，闲聊很久打扰你工作，你会怎么办？
评分标准： 要求考生就这一话题阐述教材中的观点，并与现实观察做比较，阐述现实与教材内容的相同之处和不同处。在评分时，不要求学生将教材中某话题的要点全部列出，仅列出与其观察相关的要点即可。做到这一步，即可给12分。如能对观察到的现实状况加以分析，且阐述清晰、逻辑清楚、见解独到，可获得更高分数。这一部分未设字数限制，答题以阐述透彻、语言简练为宜。
